frequently asked questions
- What services does CareTransit offer? CareTransit provides a range of transportation services, including non-emergency medical transportation, daily commutes, and special event transportation.
- How do I book a ride with CareTransit? To book a ride, please call our customer service line. For transportation to medical appointments, kindly reach out to your insurance provider to arrange a booking.
- What areas do you serve? CareTransit serves the following counties: Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, Richmond, Robeson and Scotland Counties.
- What safety measures do you have in place? We prioritize safety with regular vehicle maintenance, background checks for drivers, and adherence to all safety regulations.
- Can I schedule recurring rides? Yes, you can schedule recurring rides for regular appointments or daily commutes. Contact our customer service team to set this up.
- What payment methods do you accept? We accept various payment methods, including credit/debit cards, insurance billing for medical transportation, and cash.
- Do you offer group transportation services? Yes, we provide group transportation for events, corporate outings, and other occasions. Contact us for more details and pricing.
- How can I provide feedback about my experience? We value your feedback! You can provide feedback through our website, mobile app, or by contacting our customer service team directly.
- What is your cancellation policy? Our cancellation policy allows you to cancel or reschedule your ride up to 24 hours in advance without any charges. Please refer to our website for more details.
- How do I know my driver is trustworthy? All our drivers undergo thorough background checks and regular training to ensure they meet our high standards of safety and professionalism.
- Can I request a specific driver? Yes, you can request a specific driver when booking your ride, subject to availability.
- What should I do if I left something in the vehicle? If you leave an item in one of our vehicles, please contact our customer service team as soon as possible. We will do our best to help you retrieve your belongings.
- Do you provide transportation for special needs? Yes, we offer specialized transportation services for individuals with special needs. Please inform us of any specific requirements when booking your ride.
- How far in advance should I book my ride? We recommend booking your ride at least 24 hours in advance to ensure availability, especially for special services or peak times.
- Do you provide transportation to and from airports? Yes, we offer reliable airport transportation services. Please provide your flight details when booking to ensure timely pick-up and drop-off.
- Can you transport college students home during school breaks? Absolutely! We offer transportation services for college students traveling home during breaks. Contact us to arrange a ride that fits their schedule.
- What should I do if I experience an issue during my ride? If you encounter any issues during your ride, please notify your driver immediately and contact our customer service team. We are committed to resolving any concerns promptly and ensuring your experience is positive.
- How do you handle special requests or accommodations? We are committed to meeting your special requests or accommodations. Please let us know your needs when booking, and we'll do our best to make suitable arrangements.
- Do you offer transportation for long-distance trips? Yes, we provide transportation for long-distance trips. Contact our customer service team to discuss your requirements and receive a customized quote.
- What is your policy during inclement weather? During inclement weather, we prioritize the safety of our passengers and drivers. We may adjust schedules or routes as necessary and will notify customers of any changes as soon as possible. In cases of severe weather, cancellations may occur to ensure everyone’s safety.